Frequently Asked Questions

General
Help
Accounts
Wizard
Buying
Selling
Designing
Products
Community
Sharing
Printing
Shipping

General

What is an “INK”?
An “INK” is our fancy-schmancy term for a design that has been posted to our site.

What is a “T-Versation”?
It’s a conversation about a tee, silly. But here at Ink to the People, we take it to the next level. It is our own social network of t-shirt aficionados. Post comments, pics or bounce your ideas off of the masses.

What is the “Ink Wizard”?
No, it doesn’t have anything to do with elderly chaps, big grey beards or pointy hats. Our Ink Wizard is a step by step guide that takes your design, asks you a few painless questions, and turns your design into an order that you or other people can buy.

Do you have a suggestion box?
Please use our Contact page to let us know what’s on your mind.

Are there any employment opportunities at Ink to the People?
Not at the moment. But in the meantime, you could make a few bucks by selling custom designed shirts through our site. It’s what we do.

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Help

None of these answers are helping me. How do I contact you?
There are a few ways to reach out to us. Find them on our Contact page.

I think I found a bug on your site. How do I report it?
Help us squash those pesky critters by reporting the glitch any way you’d like from our Contact page.

Do you have any video tutorials about using your site?
We don’t have any yet, but we are currently producing them. Stay tuned!

What is your Money Back Guarantee Policy?
Funny you should ask, the answer is here.

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Accounts

Why do I need to set up an account?
You only need to set up an account if you are buying or selling from us. If you are tinkering in the design tool, or just browsing the marketplace, you do not need an account.

How do I set up an account?
Instead of giving you directions to the page, let me take you there.

What personal information will you need?
In order to create an account we will only need a user name, password, your full name and your email address. If you will be buying or selling, we will also need your payment method and a place to ship it to. That’s it!

What is your Privacy Policy?
Guess what? It is all spelled out on our Terms of Use Agreement page. That’s what.

Is the site secure?
We wouldn’t want it any other way, and neither should you. Learn more.

How do I delete my account?
You will need to contact our Customer Service Department and put in a request. We delete accounts only during business hours. But why would you really want to do this, right?

What should I do if I forgot my password?
If your forgot your password, go to our homepage and click LOG ON at the very top. Just below the form to login, you will see a link to find your password.

Can I change my user name?
Nope. It is THE one thing in your profile that you cannot change, so make sure you can live with it. However, your CAN change your Screen Name.

How much does it cost to sign up?
Nothing. Nada. Zip. Zero. I guess you could say it’s FREE.

What is my Dashboard?
Your Dashboard where you track your orders and manage your account settings. You can also find your saved designs in your Dashboard.

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Wizard

How do I decide which order type is right for me?
If you are purchasing an order for a group, or just placing a bulk order and you know the quantities and sizes you need, then the “Buy a Group Order” option is for you. If you want to sell your item to the world or just have your group purchase their own items, then choose “Sell in Marketplace”.

What if I don’t know the sizes I need for my group?
If you are placing a Group Order and you don’t know what sizes or quantities you will need, you can share your item with your group and ask them to reply with what they need. Alternatively, you can have the individuals purchase their own items. Start by selecting “Sell in Marketplace”. Select the Private sale option, post your item in the Private Marketplace and share it with your group. The items will be shipped to the individual purchasers. NOTE: When selling in the Marketplace, the sale must reach your chosen minimum quantity by your deadline date. If it does not, all orders are cancelled and no one is charged.

Private and Public sale? What is the difference?
A Private sale is only available to people who have a link to your item. A Public sale is available to everyone. It is viewable to anyone who visits the Marketplace.

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Buying

Do I need an account to browse the marketplace?
Nope. Window shop all you want. You’ll only need an account when you decide to buy or sell something.

I bought a shirt, but the INK didn’t reach its goal. Now what?
Your order will be cancelled and you will be refunded. Let the artist know that you want them to repost their design.

Does it cost more to order “plus” sizes?
Yes, there is a small [$] icon next to the plus sizes. They will tell you what the extra cost is.

My size isn’t listed, are there other sizes available?
No. All available sizes for that particular item are listed when ordering.

What should I do if I bought a shirt but never received it?
Check your tracking information. If you see an issue with the results, please contact our Customer Service Department. They’ll get to the bottom of it.

Can I buy printed shirts in bulk?
You betcha. When you are done designing your shirt, select “Buy a Group Order” in our Ink Wizard. This option bypasses the marketplace and all of that sharing stuff and places an order for you.

What payment types do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal. We do not accept Cash or Checks.

Can you send my order as a gift?
We can send it to any address that you give us, but it won’t be gift wrapped. It will arrive in our super-cool garment bag, which is practically a gift in itself. Okay, maybe not, but it’s still pretty nice.

Do you offer Gift Certificates?
Not at “present”, but thanks for the great idea! We’ll keep it in mind.

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Selling

What happens if my INK meets its sales goal?
Once your INK is successful, meaning that you have met your minimum quantity by your date, we kick it into gear. We order your blank product, print your design on it, ship it to your customers, collect their payments. Most importantly, within 3 weeks, we send you a check with your profits. Pretty sweet, huh?

What happens if my INK doesn’t meet my sales goal?
If your design sales doesn’t fulfill your minimum quantity, all orders are cancelled and refunded. You are allowed to repost the design. Consider lowering your minimum quantity, lowering your costs or even lowering your profit margins.

What factors impact my pricing?
Your base costs are determined by how expensive the blank garment is. Dark garments cost more than lights ones. The number of colors in your design also affects cost. Obviously, a front and back imprint will be more expensive than just a front imprint. Your selected minimum quantity contributes to your cost. The higher the quantity, the lower your base cost. But if you go too high with the minimum quantity, you may not get that many sales, which would cancel all of the orders!

How do I reduce my costs?
There are variety of ways: use a basic brand white shirt, create a 1 color design, only print in 1 location, or select a higher minimum quantity (a higher sales goal).

Can I repost my design?
We encourage it! Find your item in your Dashboard under INKs > Selling Related > Closed. Then click Copy/Repost. Go to Pending and select your design. You will be taken through the wizard process again so that you can make revisions to your design or order settings.

Why do I need to choose a minimum quantity?
It’s one way we help you keep your costs down. Printing less than a dozen shirts is a heck of a lot of money.

Why do I need to select a deadline date?
A deadline is required so that your customers have time to place an order and meet your goal.

What if I need to cancel or revise a design that I already have submitted as an INK?
Once you submit your INK, you will not be able to make changes except for the title, description or tags/keywords. Anything else, you can have us make that correction by contacting our Customer Service Department. We can only make changes to your art if it doesn’t significantly change the appearance of the original design and if it doesn’t change the pricing (ex. adding an extra color or location). We can only cancel your INK if no one has agreed to buy one. Our Customer Service Department can help you with that as well.

Why would I want to add a Description to my item?
A description helps communicate more information about your design. Keywords and Tags help people find your item when they search the site.

How do I revise my title, description or tags/keywords of my submitted INK?
Before submitting your INK, you are able to edit those fields at any time in the Ink Wizard. Once you submit your INK, you can edit them by going to your Active INKs in your Dashboard. Click SUMMARY of the INK that you would like to edit. Click on the red edit links of what you want to change in your INK’s details page.

When will I receive my profits?
If your INK was successful, you will receive your profits within 3 weeks after the INK’s deadline, or you can request payment from us. Please note, however, that if the profits are $600 or more, payment will not be made until INK receives a completed IRS Form.

If my profits exceed $600, do I need to complete an IRS Form W-9 and will INK file Form 1099-MISC with the IRS?
Yes, you must complete IRS Form W-9 and provide it to INK. In addition, INK will file Form 1099-MISC with the IRS and will provide a copy to you. Applicable law requires INK to report calendar year payments of $600 or more of profits to a recipient to the IRS. Such payments will be reported by INK in Box 3 of Form 1099-MISC. You should consult with and must rely on your own tax advisor in determining the proper tax treatment of amounts to you by INK on Form 1099-MISC. Download IRS Form W-9, fill it out and send it back to us in an email message. This will help expedite the process of receiving your profits.

Is selling in the Marketplace FREE?
Yes, we do not charge anyone for selling in the Marketplace.

If I want to buy some too, do I pay my listed price?
Nope. If you have posted something to sell, and you want to buy some for yourself, your price will be whatever your base cost was before you added your mark up.

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Designing

I am not a designer. Can you do it for me?
You bet, just contact our fabulous Customer Service Department and let us know what you need.

How do I use the Design Tool?
We’ve gone to great lengths to make our design tool fun & intuitive. Give it a whirl by clicking on “Start your Design” at the top of the page and let us know what you think.

Do I need an account to use the Design Tool?
Nope. Just dive right in. You will need an account in order to save your creation, of course.

Can I print on more than one kind/color of garment per design?
We here at Ink to the People like to think of t-shirts as a blank canvas waiting for a great piece of art. We want the design to be able to control what color their art goes on. However, we understand that people like choices too. So, we are considering it, so if you have an opinion, please let us know your thoughts.

Do you print copyrighted material?
If you own the copyrighted material, or have a license for it, we will print it. Otherwise we won’t.

How do I upload my own art?
At the top of the page click on “Start your Design”. Then, on the left side of the page, click on “Art/Upload”. Hit the “Browse” button and navigate to your file.

Can I request a specific piece of clip art?
Sure, let us know what you need. We’re here to help.

Can I request a specific font?
Of course! If it is free to use commercially, we can upload any font for you to use.

How big can my design be?
Our Design Tool will tell you how large you can go based on what kind of garment you are designing on. Typically, the imprintable area on Unisex shirts is 14” wide by 16” tall, Ladies & Youth shirts is 10” wide by 12” tall and Toddler & Infant shirts is 6” wide by 6” tall.

Do you offer over-sized or all-over printing?
We do, but not using the services through the website, not yet anyway. Please contact our Customer Service Department and let them know you would like to have something printed very large.

What is the difference between Raster Art and Vector Art?
A raster-based image uses pixels to create the image. If you zoom into the image, you will see the pixels (the jagged squares). A vector image uses mathematics or “curves” to create it’s image. Zooming into the edges within a vector file you will not see jagged squares. No matter how far you zoom in or enlarge the art, the edges will be clean and smooth. Typically, photos are raster and logos are vector. However, many logos are rasterized, such as logos on a web site.

What resolution does my design need to be?
If you are uploading raster-based art, you will need to make sure that the quality of it is high enough to print clearly. Your design should be scaled to the exact size you want it to print, and then set to 200 dpi (dots per inch).

How do I find out the resolution of my art?
If you are using Photoshop or Photoshop Elements, from the top menu - Image > Image Settings.
If you are using Microsoft Paint, from the top menu - Image > Attributes.
If you are using Corel Painter, from the menu Canvas > Resize.
Even though iPhoto has some editing tools, it does not allow you to check or change the resolution. The resolution was determined by your camera when you took the photo.

Will my design be centered?
If you create your design with it placed generally in the center of the shirt, we will print it in the center. If you design it so that you only want a small print, say a company logo, on the Left Chest, we will understand that you want it printed on the left chest, like a badge over the heart. If you have a concern, you can explain it in the “special instructions” part of the Design Tool.

How will my design look on other sizes?
The visual representation in our Design Tool shows you what your art will look like on an average sized shirt. You can expect that your design will “appear” larger on an XSmall compared to a 2XLarge. The exact measurements of your design are displayed within the Design Tool.

Who keeps the copyright to my design?
You do! We don’t claim any ownership to your artwork.

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Products

How do I find a specific product?
Probably the best way is to search for a specific brand, right here.

Can I design for Adult, Youth and Infant/Toddler sized garments?
Some garment styles offer a wide range of sizes. If the size is available, it will be listed with the garment.

Do you offer Organic or Recycled shirts?
Of course. We have a whole section of earth-friendly garments. We love you for loving the earth, man.

I don’t see a product I like. Can I request one?
You certainly can. Let our Customer Service Department know what you are looking for and they will be happy to help.

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Community

How do I set up a profile?
From your Dashboard, click on the Settings tab. Under the Account heading, find Profile Description and click Edit. You can also add a profile image.

How do I use the T-Versation Wall?
You will need to have an account with us and logged in to be able to participate or start a T-Versation.

How do I use my Dashboard?
Once you have an account and log in, you will be able to use your Dashboard. Your Dashboard is your high tech, rockin’ INK management information system user interface. That means you can track your saved designs, order status and profile.

How do I report offensive material or remarks?
Each design and T-Versation has a small orange icon with an exclamation point. That icon is where you report the incident. Or you can contact our Customer Service Department.

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Sharing

Do I have to share my design?
You don’t have to. If you choose not to share it with anyone, be sure to choose “Buy a Group Order” in the Ink Wizard.

How do I share my design?
Depending on what type of INK you select within the Ink Wizard, you will have different options. If you are looking for other ways to share, see the next question below.

What other ways can I market my design?
You can email a link to people in your address book, post a link on Facebook or Twitter, in a forum or on your blog. You can even pin an image of it on your Pinterest board.

What is a Group Order?
A Group Order (or Bulk Order) is just when you just want to have a bunch of shirts printed, billed & shipped to you. Period. End of story.

What is a Private sale?
A Private sale means that you want to share your design with the people you select only, and not be available to everyone in the world.

What is a Public sale?
A Public sale means that your INK will be posted in our Marketplace. It will be available for purchase to everyone in the world. You will also be able to directly notify the people you select.

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Printing

What types of printing services do you offer?
We offer traditional screen printing and state-of-the-art digital printing

What is the difference between Screen Printing vs. Digital Printing?
Screen printing is a process where your design is made into stencils on a mesh fabric. Ink is forced through the mesh stencil onto the printing surface such as a shirt. It is ideal for printing a large quantity of a design with 1-12 colors. Digital printing is just like a big inkjet printer. Your design is printed onto a shirt using water-based inks sprayed though the nozzles of the print heads. It is ideal for printing small quantities or full color designs. Note: Some products are not able to be printed digitally. Those products will be screen printed.

Do you offer Embroidery services?
We do, but not using the services through the website. Please contact our Customer Service Department and let them know you would like to have something embroidered.

Do you offer Personalizations?
We do, but not using the services through the website. Please contact our Customer Service Department and let them know you would like to have something personalized.

Can you print on the sleeves or other special locations?
We do, but not using the services through the website. Please contact our Customer Service Department and let them know what locations you want printed.

Can you match a specific color in my logo?
We sure can. In the Design Tool, on the right side of the page, you will find a link for “special instructions”. Leave us a note there about which colors we need to match. We use the Coated Pantone® Color System.

Can you match a specific color such as the trim in the shirt?
We do that too, just make sure you mention it in your “special instructions” in the Design Tool.

Do you offer any specialty inks such as metallic ink?
We do, but not using the services through the website. Please contact our Customer Service Department and let them know you would like print with a specialty ink. We offer metallic, glitter, high density, puff and glow in the dark ink.

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Shipping

Which shipping methods do you offer on Group Orders?
Next Business Day Morning
Next Business Day
2 Business Days
1-5 Business Days

Will it be delivered by USPS or FedEx?
It depends. Check your tracking information for details.

Do you ship internationally?
Sure do. The rates vary depending on the country. You will see the cost in the cart as you are checking out. Customs and Duties are paid by the buyer so please beware of these additional charges which vary depending on the country and the product. Inktothepeople cannot be responsible for these expenses.

Can I have it delivered to an address that is not my billing address?
Yes. Simply enter the address that you want your item shipped to. It does not have to be the same as your billing address.

How do I know when I will receive my order?
Once your order is shipped, you will get an email with tracking information.

How do I track my order?
When you placed a Group Order or purchased an item that met it’s sales goal, you will receive an email that includes your tracking information.

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