Our Policies

Payment Methods
Sales Tax
Emails Related To Orders
Shipping Methods and Costs
Money Back Guarantee
Return Policies
Shipping Errors or Damaged Products
Refunds

Payment Methods

We accept the following payment options through this Website: Discover, American Express, Visa, MasterCard and PayPal. We do not accept cash, checks or money orders at this time. Please submit accurate information. The billing address you enter must match the address your credit card company has on file. Your order will not be processed without accurate credit card information.

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Sales Tax

Sales tax will be added to orders shipping to the state of Wisconsin, unless changes in applicable law require otherwise. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax, unless changes in applicable law require otherwise.

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Emails Related To Orders

We will communicate information about your order by email. You may receive an email if we believe something in your order looks out of the ordinary. You will receive an order confirmation email once your order has been received. You will receive a shipping confirmation email once your order has been shipped. This will include the tracking number for your package.

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Shipping Methods and Costs

Bulk Orders typically ship within 5 business days of approved art layout and credit card verification.
Orders placed Monday-Friday before NOON CST will begin processing that day (excluding holidays).
Orders placed after NOON CST will begin processing the next business day.
Orders placed after NOON CST on Friday will begin processing the following Monday.
Customers who would like to expedite their orders should contact our Customer Service Department to arrange alternate shipping or rush production options. There will be an additional charge for rushing an order and delivery times may vary depending upon the season.

We are not liable or responsible for any orders that have been lost in the shipping process or for any improper shipping information you provide to us.

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Money Back Guarantee

We are fully aware that creating custom products online may be challenging. In order to give you a piece of mind, our Customer Service Department reviews every order before it goes to production. We may even contact you if we see something that looks out of the ordinary. Because of this unique level of care, we are happy to provide a guarantee to our customers that you will receive what you create on this Website. Notwithstanding the foregoing, we are not responsible for any errors or inaccuracies that are contained in the submitted order. Our Customer Service Department will endeavor to catch any errors in submitted orders, but shall not be responsible for any error in a submitted order that is not caught.

We are committed to delivering quality apparel with the designs that look just like what you created on our site. If the custom apparel you receive differs materially from what you created on this Website, or if the garments are defective (holes or flawed), or, if your RUSH order arrives later than promised, then you may return your order for a full refund within 7 days of receiving your order.

We do ask you to contact us at 888-862-2775 or by emailing our Customer Service Department before making any return so that we can process your return promptly and efficiently.

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Return Policies

The policies outlined below apply to orders placed on this Website. We strive to ensure that all orders are filled accurately and on time with the highest quality product. As provided above in our money back guarantee, merchandise can be returned for a full refund if; (a) the design of the final product is materially different from the final design approved and submitted by the customer; (b) the item itself is materially flawed; or (c) the quality of the decorating is below a reasonable range of expectations.

We will only accept returns for items that have not been worn, altered or washed. All tags must still be attached in the manner in which the product was originally shipped.

We reserve the right to deny refund if the merchandise does not meet return policy requirements. Shipping and handling charges on returned merchandise are non-refundable unless we have made a shipping error.

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Shipping Errors or Damaged Products

In the event that we processed an order incorrectly or if you received a damaged or defective item, we may either replace or take back that item for a full refund at our expense. We will provide a return shipping label to expedite this. To receive your shipping label and arrange to replace your product, please contact a Customer Service Representative directly by phone at 888-862-2775 or send a message to our Customer Service Department.

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Refunds

We will refund the original form of payment according to our policies described above which will take place within approximately 14 days of receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

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