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Frequently Asked Questions

Quick Note:

Anyone can use INK to fundraise. You don't have to be a charity or organization!

 

How do I contact you?

We give you many ways to contact us. Select what works best for you from our Contact Us page. You can also choose our Chat option on screen.

When will I receive my order?

We ship orders about 7-10 days after the campaign closes. We print everything AFTER the campaign closes to reduce printing costs, and increase the amount funds raised. As soon as your order is shipped, you'll receive an email with tracking information. You can also use the Order Status link at the top of the site to track the status of your order at any time.

Are the shirts shipped directly to the person who orders them? 

Yes! We print and ship orders to those buyers usually within 7-10 days of when a campaign ends. Once the shipment has been created, we will notify the buyer of their tracking information and inform them their order is being shipped. If the seller chooses to distribute orders with local reach, they will receive your order clearly marked for you and you can pick it up at a agreed upon location.

How much does shipping cost?

It depends upon where you live and how many items you're buying, but shipping starts at $3.95 domestically. You'll see your exact shipping cost after entering your shipping address during checkout, depending on the total weight of your package.

Do you ship internationally?

We sure do. Shipping rates vary depending upon the country, and you'll see your cost in the cart while checking out. Duties are paid by the buyer, so please be aware of these additional charges.

What is your Privacy Policy?

It's all spelled out in our Terms of Use Agreement page.

What does Verified Charity mean?

Any product designated "Verified Charity" means that proceeds from sales of the product will be paid out directly to the charity indicated. Our database includes 1000s of organizations but if you don't see one you are interested in supporting, let us know once you have launched your campaign. Once we verify their status, we can add the "Verified" banner to your campaign so your supporters have the comfort level of making a purchase and knowing the proceeds are going to a legitimate group.

How do I know what size shirt to buy?

We carry normal as well as slim fit clothing items. If you're purchasing a normal cut item, you should purchase as you usually would. if the item is slim fit, know that it will be fitted and contoured to your shape unless you upsize. Click on the Sizes and Specs tab on the Campaign Page to see the size charts.

I bought a shirt, but it didn't reach its minimum to print. What happens now?

Your order will be cancelled and you'll be refunded. Let the artist know you hope they'll repost the design.

Do I need to create an account in order to buy from Ink?

Nope, but creating an account will make your next purchase easier and give you the opportunity to keep track of all your orders and store your address and payment info.

What is your return policy?

If the clothing item you purchased doesn't fit, please return it within 30 days and if we have the size you need available, we'll send it at no additional cost. If we do not have the size you need, we'll give you the full amount in store credit minus the amount donated to charity.

I have questions about Designing and Selling. Where can I find some answers?

Check out our Design Guide .

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